The Federal Family Education Rights and Privacy Act of 1974 (FERPA), as amended prohibits us from sharing information about you with other individuals unless the University has certified proof that the individual inquiring on your behalf is your legal guardian, and that you are financially dependent upon that individual.
We WILL NOT release grades over the phone...
...not even to parents/legal guardians who's dependents have signed the Waiver To Release Educational Records form. The reason that we will not provide this information on the phone is because we do not have a mechanism to verify your identity on the phone. As a parent, you must be present, in our office (with a valid identification) and have the appropriate forms signed to acquire grades or any other academic information for a student. The same rules that apply to parents, also apply to any third party.
We also cannot release the account balance, the amount of a loan check, if a statement has been paid, or the amount and date of a payment on the phone.
We recognize that this limitation may cause occasional inconvenience to a student, a student's family, and other interested parties, but we are bound by law to protect our student's right to privacy.
Note: The Family Policy Compliance Office of the U.S. Department of Education has jurisdiction over the Family Educational Rights and Privacy Act. You may choose to restrict further access to your records, such as "directory information". See the Notification of Rights Under FERPA document and the online printable Non-Disclosure of Directory Information form listed in the FERPA Resources section of this page.
Policies and Procedures
The Family Education Rights and Privacy Act of 1974 is reflected in the below University policy and procedure.
- Access to Student Educational Records: Policy 09-08-01